About the venue
A yakitori izakaya in Taipei focused on dinner and late-night service, with limited seating and heavy reliance on table turnover during peak hours.
The problem
Frequent last-minute cancellations during peak hours made it difficult to refill tables, resulting in 1–2 lost seatings per night and hurting both turnover and revenue.
How they rolled out Eatsy
Used Eatsy to streamline reservation management, with automated reminders and confirmation flows that reduce last-minute cancellations and help refill released tables more quickly.
Concrete results
- +20%table turn lift
- 25%5%no-show drop
- +12%peak-hour revenue growth
「Floor pace is much more stable now — staff aren't anxious waiting for guests.」
— Owner Chen