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Wine bistro · Taichung

Wine bistrohow they cut no-shows and protected every table's revenue

Weekend no-show reached 25%, leaving empty tables and lost revenue due to missed backfill

Below is self-reported data from a subset of customers; results vary by venue.

No-show rate dropped to

5%
Customer-reported

table turn lift

+20%
Customer-reported

weekend revenue

+15%
Customer-reported

About the venue

A small wine bistro in central Taichung, focused on weekend evenings with two peak nights per week.

The problem

Weekend no-show hit 25%. Last-minute cancellations were hard to backfill, leaving empty tables while guests were waiting.

How they rolled out Eatsy

Implemented Eatsy’s confirmation flow with SMS + email reminders, and added deposits for peak slots to improve show-up reliability and backfill efficiency.

Concrete results

  • 5%No-show rate dropped to
  • +20%table turn lift
  • +15%weekend revenue
Customer-reported

「We no longer have empty tables while guests are waiting. Bookings are more reliable, tables stay filled, and revenue has clearly improved.」

— Manager Wang

More stories from other restaurants

Yakitori izakaya

Taipei

Frequent last-minute cancellations during peak hours made it hard to refill tables, hurting turnover and revenue

+20%table turn lift
Read the story

Indie cafe

Taipei

Unreliable bookings led to frequent empty tables, impacting seat utilization and turnover

88%show-up rate
Read the story

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