About the venue
An indie cafe in Taipei focused on afternoon service and light meals, with steady weekday bookings but inconsistent guest arrivals.
The problem
Guests often forgot or changed reservations last minute, leaving empty tables during weekday afternoons and lowering overall show-up rates.
How they rolled out Eatsy
Used Eatsy to streamline reservation management, introducing automated reminders and confirmation flows to improve guest reliability and reduce no-shows.
Concrete results
- +0%show-up rate
- +0%repeat guest share
「More guests confirm proactively, making arrivals more predictable and floor operations much more flexible.」
— Lin