If you've just decided to use Eatsy, the path from signup to receiving your first booking typically takes 1–3 business days. Walk through these four steps.
Step 1: Apply for access
At partners.eatsy.tech/signup, fill in the basics:
- Restaurant name (this appears on the booking confirmation SMS to customers — please use the formal name)
- Contact name / phone / email (for follow-up and billing)
- Restaurant type (café, bistro, home-style, chain, etc.) — affects which defaults we recommend
- Your biggest pain point right now (too much time on the phone, high no-show, scattered customer data…) — Customer Success uses this to adjust your onboarding order
Within 24 hours after submission, Eatsy will reach out via LINE OA "@745wlabn" to help you activate. If you don't see a LINE message, you can proactively add the official account @745wlabn and reply "Apply for activation."
Step 2: Basic setup
After activation, Customer Success will walk you through (or set up for you):
Hours and concurrent booking limits
- Operating days / off-days (including holidays and Lunar New Year)
- Maximum concurrent bookings per slot (e.g., lunch 11:30–14:00 can take 30 guests at once)
- Max party size per booking (e.g., up to 8; larger parties must DM the restaurant)
- Booking time slot granularity (30-minute or 60-minute booking windows)
If you run "table turns" (the same table seats 2 rounds in one evening), set a "minimum dining duration per table" — the system will automatically prevent overlapping bookings for the same table.
Reminders and notifications
Defaults enabled:
- Booking confirmed → SMS + Email to customer immediately
- 1 day before the meal, morning → reminder SMS
- 2 hours before the meal, same day → final reminder (toggleable)
Paid service: SMS has a per-message cost (set by the carrier); email is free. For high-volume bookings, you can run email-only to control costs.
Deposits (optional)
Default: no deposit. If you want to enable:
- Weekend dinner / large parties (6+) → enable deposit
- Weekday lunch / small parties → no deposit
- Common amount: NT$ 200–500 per person
For detailed setup, see Deposit Setup & Refund Policy.
Step 3: Share the booking link everywhere
Once setup is done, you'll get a dedicated booking URL (a short link, e.g., eatsy.tech/r/your-restaurant). Place it everywhere customers might want to book:
- Google Business Profile: paste it in the "Reservations" field. Google turns it into a "Reserve a table" button on your search result.
- Instagram bio / Facebook page "About"
- LINE Official Account image menu
- Your website's "Book now" button
- In-store table QR code (printable tent cards available)
Pro tip: surface the link "the moment the customer wants to book" — e.g., post it in IG Stories when announcing a new dish, or paste it directly when someone DMs to ask. Far better conversion than just leaving it in your bio corner.
Step 4: After bookings come in
When the first booking arrives:
- You'll get an instant notification in the Telegram bot group (Eatsy walks you through joining at activation)
- The customer receives SMS and Email
- The booking appears in your Eatsy booking back office (URL provided at activation)
When the guest arrives, please make sure to "Mark as arrived" in the back office. This action:
- Updates the customer's no-show rate (affects whether future bookings need a deposit)
- Releases unused seat allocation back to later slots
- Keeps your operational and reconciliation reports accurate
First-week checklist
- Booking link pasted on Google / IG / FB / LINE / website
- Both in-store managers and front-of-house leads can use "Mark as arrived / no-show"
- SMS reminders actually arrive (test by booking yourself from a phone)
- Telegram / LINE notifications are set up so you don't miss bookings
- By Day 7, open the back office "Reports" page and check booking count, show-up rate, no-show rate against your expectations
Common launch obstacles
- Customer doesn't get the SMS → check the phone-number format they entered (Taiwan mobile must start with 09…). The system auto-rejects obviously bad formats, but typos we can't catch.
- Booking link shows "This restaurant is not yet active" → setup is incomplete; contact Eatsy support.
- Every slot shows fully booked → concurrent-booking ceiling may be set too low; go back to "Basic setup" and increase it.
Need help: Eatsy Official LINE @745wlabn or info@eatsy.tech.