If you've just decided to use Eatsy, the path from signup to receiving your first booking typically takes 1–3 business days. Walk through these four steps.

Step 1: Apply for access

At partners.eatsy.tech/signup, fill in the basics:

Restaurant name (this appears on the booking confirmation SMS to customers — please use the formal name)
Contact name / phone / email (for follow-up and billing)
Restaurant type (café, bistro, home-style, chain, etc.) — affects which defaults we recommend
Your biggest pain point right now (too much time on the phone, high no-show, scattered customer data…) — Customer Success uses this to adjust your onboarding order

Within 24 hours after submission, Eatsy will reach out via LINE OA "@745wlabn" to help you activate. If you don't see a LINE message, you can proactively add the official account @745wlabn and reply "Apply for activation."

Step 2: Basic setup

After activation, Customer Success will walk you through (or set up for you):

Hours and concurrent booking limits

Operating days / off-days (including holidays and Lunar New Year)
Maximum concurrent bookings per slot (e.g., lunch 11:30–14:00 can take 30 guests at once)
Max party size per booking (e.g., up to 8; larger parties must DM the restaurant)
Booking time slot granularity (30-minute or 60-minute booking windows)

If you run "table turns" (the same table seats 2 rounds in one evening), set a "minimum dining duration per table" — the system will automatically prevent overlapping bookings for the same table.

Reminders and notifications

Defaults enabled:

Booking confirmed → SMS + Email to customer immediately
1 day before the meal, morning → reminder SMS
2 hours before the meal, same day → final reminder (toggleable)

Paid service: SMS has a per-message cost (set by the carrier); email is free. For high-volume bookings, you can run email-only to control costs.

Deposits (optional)

Default: no deposit. If you want to enable:

Weekend dinner / large parties (6+) → enable deposit
Weekday lunch / small parties → no deposit
Common amount: NT$ 200–500 per person

For detailed setup, see Deposit Setup & Refund Policy.

Step 3: Share the booking link everywhere

Once setup is done, you'll get a dedicated booking URL (a short link, e.g., eatsy.tech/r/your-restaurant). Place it everywhere customers might want to book:

Google Business Profile: paste it in the "Reservations" field. Google turns it into a "Reserve a table" button on your search result.
Instagram bio / Facebook page "About"
LINE Official Account image menu
Your website's "Book now" button
In-store table QR code (printable tent cards available)

Pro tip: surface the link "the moment the customer wants to book" — e.g., post it in IG Stories when announcing a new dish, or paste it directly when someone DMs to ask. Far better conversion than just leaving it in your bio corner.

Step 4: After bookings come in

When the first booking arrives:

You'll get an instant notification in the Telegram bot group (Eatsy walks you through joining at activation)
The customer receives SMS and Email
The booking appears in your Eatsy booking back office (URL provided at activation)

When the guest arrives, please make sure to "Mark as arrived" in the back office. This action:

Updates the customer's no-show rate (affects whether future bookings need a deposit)
Releases unused seat allocation back to later slots
Keeps your operational and reconciliation reports accurate

First-week checklist

Booking link pasted on Google / IG / FB / LINE / website
Both in-store managers and front-of-house leads can use "Mark as arrived / no-show"
SMS reminders actually arrive (test by booking yourself from a phone)
Telegram / LINE notifications are set up so you don't miss bookings
By Day 7, open the back office "Reports" page and check booking count, show-up rate, no-show rate against your expectations

Common launch obstacles

Customer doesn't get the SMS → check the phone-number format they entered (Taiwan mobile must start with 09…). The system auto-rejects obviously bad formats, but typos we can't catch.
Booking link shows "This restaurant is not yet active" → setup is incomplete; contact Eatsy support.
Every slot shows fully booked → concurrent-booking ceiling may be set too low; go back to "Basic setup" and increase it.

Need help: Eatsy Official LINE @745wlabn or info@eatsy.tech.