How to Export Your Guest & Booking Data from Inline (2026 Guide)

How do you export your member data from Inline? First, the most important thing: your member and booking list is your restaurant's asset — it's portable, and it doesn't belong to any one system. Export methods and whether there's a fee differ from system to system, so check with your current system's official sources (as of 2026-06); whichever one you're on, the first thing to do before switching is to make a complete backup of your data. Below is a "don't-get-locked-in" full playbook — and it works no matter which system you move to.

One more thing to put your mind at ease: a lot of owners hesitate to switch because they worry "all my customers find me on Inline, so I'll lose them if I leave." But that's not how it works anymore — these days customers just Google "your restaurant name + online booking." They're looking for your restaurant, not a particular platform. Switch systems, and your customers can still find you just fine. (We go into this in more detail in Why Restaurants Need a Reservation System.)

Before you switch reservation systems, back up this data first

Whether or not you switch — and wherever you go — save this checklist first, and you stay in control:

• Member / customer list: name, phone, email, tags / segments.

• Booking records: date, party size, table status, notes.

• No-show records: which guests didn't show — this is what tells you whether to start taking deposits.

• Deposit / payment records: how much you've collected, how much you've refunded.

• Regular-guest notes: the softer data like allergies, preferred seating, and special requests.

For the backup format, try to save it as CSV or Excel (plain-text tables) — that way it's easier to import into any system later.

How do you export your member data from Inline? (data-portability playbook)

The export steps differ by system, but the playbook for taking your data with you is the same — follow these three steps and you won't get locked in:

• Decide which fields you need first: use the checklist above (member list, booking / no-show records, deposit records, regular-guest notes).

• Check the export method and format with your current system's official sources / support: each provider's policy and whether there's a fee differ (as of 2026-06), so go by their official guidance, and ask them to help export to CSV or Excel if needed.

• Save what you get as a CSV / Excel backup: a plain-text table is the most universal for importing into any system later.

There's only one key point — the data is yours, and you have the right to take it with you.

Inline's fees, billing, and commission: annual contract vs. usage-based

A lot of the reason people want to leave comes down to cost. Each provider's pricing is per their official quote, but the models broadly fall into two types:

• Annual / contract-based: regardless of busy or slow seasons, or how much you use it, you pay a fixed fee up front — like an old-style "monthly line rental."

• Usage-based: you're only charged when someone books, so a slow season means you pay less — like a modern "pay-as-you-go plan."

Which one works out cheaper for you isn't something you have to guess: drop your booking volume and current annual fee into the reservation system cost comparison (TCO), and it'll work out the "annual fee vs. usage-based" difference on a single page.

No-show records and waitlist notifications — will they disappear when I switch?

As long as you back up your data first as described above, your list and records come with you — they won't vanish into thin air just because you switched systems. Once you move to Eatsy:

• No-show records: Eatsy keeps your own booking and no-show records for your restaurant (they belong to your shop — it's not a cross-store blacklist), so you can judge which time slots and which guests warrant a deposit.

• Reminders and waitlist: Eatsy's reminders go out via SMS and email, not tied to any particular messaging app, so customers receive them without having to add you as a friend first.

How to move to Eatsy

Bring the list you backed up above, and our team helps you connect your data by hand — no rebuilding from scratch. Eatsy is usage-based: from NT$3 per booking (NT$5 when you take a deposit), with no monthly fee and no contract lock-in, so a slow season automatically means you pay less. Your list is always yours, and you can export it again anytime.

Want to confirm whether it's worth it first? Try it free for 7 days, no card required.

Step one: run the numbers for yourself with the cost comparison, or just add our official LINE, tell us your situation, and we'll walk you through bringing your list over. For a fuller side-by-side, see Inline Alternatives: A Roundup and our pricing.

※ This article is compiled solely from publicly available information and does not represent Inline's complete feature set; for the actual export method, please refer to Inline's official sources. When moving a customer list, the restaurant is the data controller under Taiwan's Personal Data Protection Act (PDPA), and must ensure the data is still used within the original specific purpose of collection and the scope of the data subject's consent, while maintaining its notification and security-maintenance obligations (PDPA, Arts. 5, 19, and 27).