If you're a diner — not a restaurant owner — this page is for you. The answers below apply to most restaurants using Eatsy, but each restaurant's specifics (deposit amount, cancellation window, late tolerance) will differ. We mark "depends on restaurant" wherever it matters.

Common questions

How do I make a reservation?

There are usually three entry points:

The reservation link the restaurant shares (LINE, Instagram DM, "Book now" button on their website)
Search for the restaurant on Google and use the booking link in the info card
The QR code on the restaurant's table or storefront

Pick a date → time → party size, fill in name, phone, and email, then submit. No app download or Eatsy account required.

What notifications will I get after booking?

Right after you submit, you'll receive:

Email (primary channel) — Booking confirmation including date, time, party size, restaurant address, contact info, and cancellation link
SMS (backup) — A short summary of the same booking

Then, before your meal, the system sends one more reminder:

3 days before → A reminder email, giving you enough time to reschedule or cancel if needed

Why email-first? Email isn't filtered by carriers, doesn't get sorted into "promotions" by default, and keeps the full booking info (address, map, cancellation link) in one place. SMS is the backup so nothing falls through.

What if I don't get a notification?

Didn't receive the email or SMS after booking? Try these in order:

Email not received

Check your Spam / Promotions / Junk folder (Gmail often files it under "Promotions")
Verify the email you typed when booking is spelled correctly with no extra spaces
Add info@eatsy.tech to your contacts so the next reminder lands in your inbox
Still nothing → Call or DM the restaurant directly to confirm the booking went through

SMS not received

Check the phone number is correct (country code +886 / starts with 09…)
Look in your messages app under "Promotions / Filtered / Unknown senders"
Confirm your carrier hasn't enabled "Block promotional SMS"
Still nothing → Contact the restaurant directly to confirm

Not sure if your booking went through? Call or DM the restaurant via Google Business, IG, or FB to confirm — don't book again (it creates a duplicate slot and frustrates the restaurant).

Do I need to pay a deposit upfront?

Depends on the restaurant. Some restaurants require a deposit (typically for popular slots, large parties, or to reduce no-shows during a soft launch), usually NT$ 200–500 per person.

Deposits are currently bank-transfer-based:

If the booking flow shows a deposit step, the website displays the restaurant's bank account, account holder, amount, and reference code
Make the transfer per the on-screen instructions (banking app, online banking, or ATM)
Enter the last 5 digits of the transfer or upload a screenshot in the form — the booking is confirmed only after the deposit clears
Once the restaurant reconciles, you'll get an Email / SMS confirming the booking

If you don't see a deposit step, the restaurant doesn't take one — just submit and you're done.

Deposits are usually credited toward your bill at the meal, or refunded per the restaurant's policy (see "Can I get my deposit refunded" below).

How do I cancel a booking?

Fastest way: open the booking confirmation email or SMS you received, and use the "Cancel booking" link at the bottom.

The cancellation window depends on the restaurant. Common defaults:

More than 24 hours before the meal: self-service cancel, deposit usually fully refunded
Within 24 hours: self-service cancel may be disabled
Within 2 hours / past the booking time: cancel usually unavailable, deposit non-refundable

If the cancel button isn't there, or clicking it says cancellation is unavailable — this usually means the restaurant is in the middle of service (close to mealtime, kitchen at peak). Call or DM them directly via Google Business, IG, or FB. As long as you give them a heads-up, most restaurants will help work it out.

Important: Even an hour's notice is far less damaging than a no-show (not showing and not telling them). Always let them know.

Can I change the party size or time?

Self-service modifications are not currently available. To change a booking, you have two options:

Contact the restaurant directly to adjust on their end — Call or DM them with the original booking info (name, original time, party size) and the changes you'd like; they'll update it in their system.
Cancel the original booking and rebook — Use the "Cancel booking" link in your email/SMS, then book a new slot through the same booking page.

Both work. Changing the time slot or adding/removing 1–2 people is usually faster via direct contact; changing the date or completely reworking the party is cleaner via cancel-and-rebook. If you've already paid a deposit, check with the restaurant first whether the deposit can carry over to the new booking before deciding.

What if I'm running late — will my booking be cancelled?

Depends on the restaurant. The common tolerance is 10–15 minutes. Past that, if you haven't reached out, the restaurant has the right to release the table to the waitlist.

Best practice: the moment you realize you'll be late, call the restaurant with an ETA. Most will hold the table.

What happens if I don't show up (no-show)?

Two scenarios:

You paid a deposit: The deposit isn't refunded — it covers the restaurant's lost seat.
You didn't pay a deposit: The restaurant logs the no-show. You won't be charged immediately, but some restaurants flag repeat no-shows for additional verification (deposit required next time, or restricted from booking peak slots).

If something genuinely came up, cancelling in advance — even an hour beforehand — is far less harmful to the restaurant than a no-show. Please always notify them.

Can I get my deposit refunded?

Depends on the restaurant's refund policy. Typical rules:

Cancel within the "free cancellation window" → Full refund
Cancel after the window / no-show → Not refunded
Restaurant closes unexpectedly / booking can't be honored → Full refund

For bank-transfer deposits: The restaurant will ask for your refund account (account holder, bank, account number) and wire it back manually. Usually arrives in 3–7 business days. If it's been longer, contact the restaurant directly.

Can I book on behalf of a friend?

Yes. Book with your own contact info (so the reminders / change links reach you), and include yourself in the party size. Add a note like "Actual host is OOO" to help the restaurant identify the booking.

Just remember — reminder emails / SMS only go to the booking contact, so you'll need to relay the time and place to your friend.

How is my personal information used?

Your name, phone, and email are only used to:

Send you booking confirmations and reminders
Let the restaurant contact you on the day (e.g., your table is ready, confirming arrival time)
Track no-shows / cancellations so the restaurant can decide whether to accept future bookings

We don't use your data for marketing, and we don't sell it to third parties. See the full Eatsy Privacy Policy.

Can't find your answer? You can:

Call or DM the restaurant directly (their phone and contact info are in the booking confirmation email / SMS)
Email Eatsy support at info@eatsy.tech